We are happy to announce Rawsome now ships to 12 States on the West Coast. We have partnered with an amazing shipping company to ensure packages arrive frozen. Using a third-party Shipping Company ensures that customer service is always available and easy-to-use. We went with this company because of their efficiency, and experience in shipping frozen goods.
We ship Mondays and Tuesdays. In the rare cases of natural disasters or weather disturbances we will hold off shipping until a later date.
Is there minimum to ship?
Yes, We ask that you order a minimum of 15 lb to qualify for shipping. This is to ensure your food arrives nice and Frozen. If your cart does not meet this minimum your order may be canceled and subject to a 3% restocking fee. To avoid this, please make sure there is at least 15lb in your order so it can ship on-time and avoid any fees.
Refunds on shipments
We hope that this is never an issue but if your order arrives in poor condition we will replace the order if it's an error on our end. Wrong addresses or orders that weren't put away on time will not be honored. Please report within 24 hours after shipment arrives in poor condition to get a refund or replacement. Due to the nature of frozen goods we cannot accept any returns after the food has been in your hands. That being said, we stand behind our products 100% and will be happy to assist you in the case of not being satisfied with your order. Please email us at email@example.com
When should I order?
We always recommend ordering two weeks before you want to receive your shipment.
What packaging do you use?
For shipping we use green cell packaging that is 100% recyclable. You can throw everything in the cycle bin or take the insert out of the plastic and run it under water to dissolve. We also pack orders with the appropriate amount of dry ice or ice packs.
What if my food arrives thawed but still cold, is it safe to use?
This can happen and it is perfectly safe as long as the temperature does not go above 42 degrees. If it is still refrigerator temp just simply put the packages into the freezer. Extra Shipping packs are available to purchase at checkout if you would like more than the (1) 48oz pack provided for Zone 1 or (2) 48 oz pack for Zone 2.